Online Shopping Questions: • How to Buy at CycleHappy Online Store • Confirming Your Purchase • Payment Options • Order Status • Inventory information • Backorders • Online Security • Cancellation and Return Policy • How do I return an item? • Damaged or defective items • I returned an item. When will I receive my credit? • Promotions Shipping Questions: • General Shipping Information • Shipping Options/Info |
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How to Buy at CycleHappy Online Store Buying from CycleHappy Online Store is easy and secure. You don't have to fill out a registration form or download software to shop here. And when you place an order, you can feel confident that your credit card information is protected by our secure server. For every in-stock item, there will be an ADD TO CART button. This button adds the item to your shopping basket. Putting something in your shopping basket does not commit you to buying it. After you put something in your shopping basket, you can choose to place the order immediately, or continue shopping. You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the VIEW CART button. ________________________________________ Confirming your purchase When you arrive at the Thank You page, your order has been successfully submitted. You will also receive a confirmation e-mail. |
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Payment Options 1. Credit/debit cards: We accept Visa, Mastercard, Discover, and debit cards with the VISA or Mastercard logo. 2. Cashiers Check or Money Order: Please be sure to write your order number on the check. Orders will not ship until the check has cleared. |
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Order Status Please include your name and order date. |
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Inventory information We do make every effort to keep this website up to date, but as inventory can change significantly from day to day, we cannot guarantee your product will be shipped immediately after placing an order. |
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Backorders Backordered merchandise includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. In some cases, we are awaiting or researching stock information from one or more of our suppliers. When we receive the product, we will notify you via email and ship it to you promptly. Backordered domestic (U.S.) items usually come into stock within 1 to 4 weeks but can occasionally take longer. If your order is not ready to ship within 10 days, we will send you an update via email or by phone. If for any reason we determine that a backordered item will no longer be available at all, we notify you immediately. |
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Online Security Providing you with a secure online experience is one of our highest priorities. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. CycleHappy uses the latest technology to protect your credit card information and does not release it to any outside organization. Your browser security preference settings are your first line of defense to stopping the theft or unwanted viewing of confidential, personal information. The presence of security measures surrounding the entry of data on a web page is identified in two ways for you on your browser: 1. The URL identifying the page will always begin with "https://" versus the normal "http://". 2. A security symbol to indicate operation in a mode that supports secure transmissions. A "closed lock" icon is present in the bottom right-hand corner of your Microsoft Internet Explorer browser screen. An "unbroken key" icon appears in the lower left-hand corner of the Netscape Navigator browser screen. Double-clicking on the lock lets you confirm that you're connected to a secure site and view the site's certificate to make sure for yourself that the name on the certificate matches the company you think you're connected to. Most browsers can also be set to alert you when you enter and leave a secure site. CycleHappy uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number, name and address information that passes between you and CycleHappy SSL works by letting only the computers on either end of a transmission scramble and unscramble information. To anyone in-between the sender and the receiver, including all the servers that may relay the message, the SSL transmission is indecipherable. Leading E-commerce companies such as Dell, Amazon.com and other trusted sites depend on the same technology. SSL makes ordering online as secure as using a credit card anywhere else. CycleHappy is committed to our customers' security, and will continue to offer the highest levels of protection for your credit card transactions. We hope that once you understand the measures we employ and the steps you can take to protect yourself, you will be as confident about the security of your transactions and personal information as we are. The end result. When you buy online with CycleHappy , you can buy with confidence. |
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CANCELLATION AND RETURN POLICY Cancellations under any circumstance are responsible for a 15% (fifteen percent) restocking fee of the grand total sales price for all Cancelled items. Buyer shall have ten (10) days from the date that Buyer receives the product to return the item. Buyer shall be responsible for a 15% (fifteen percent) restocking fee of the grand total sales price for all returned items. Additionally, Buyer is responsible for all damage to the item on return. Finally, Buyer is also responsible for all freight and shipping expenses to and from Buyer's address for returns. |
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How do I return an item? RETURN POLICY CycleHappy will allow a return on products within 7 days of receipt that are in new condition and are in the original packaging. "New condition" means that the product has not been charged, installed, fueled, started or ridden. Buyer shall be responsible for a 15% (fifteen percent) restocking fee of the grand total sales price for all returned items. Additionally, Buyer is responsible for all damage to the item on return. Finally, Buyer is also responsible for all freight and shipping expenses to and from Buyer's address for returns. Customers must e-mail us for a Return Authorization Number BEFORE shipping the product back to us, or in some cases, directly to the manufacturer. Return shipping and insurance charges are the responsibility of the customer. Any merchandise returned without a Return Authorization Number or any merchandise returned freight collect is subject to be refused. All returned merchandise is subject to a 15% restocking fee. Any actual shipping cost incurred by CycleHappy in the original delivery of the merchandise to the customer, whether included as part of the original total purchase price or offered as a "Free Shipping" or other promotion, will also be deducted from refunds. Merchandise that has been charged, installed, fueled, started or ridden is considered "USED". Used products may be returned for warranty repair or replacement ONLY! |
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I returned an item. When will I receive my credit? Please allow 4 weeks for domestic (U.S.) returns to be processed. If you do not receive credit for your return within the time frames shown above, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that CycleHappy has received the package, please notify us at CustomerService@CycleHappy.com Be sure to include your name and order date in your message. CycleHappy is not responsible for lost returns. |
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Promotions All promotions are subject to availability and inventory. CycleHappy reserves the right to change, alter, or cancel promotions at any time without notice. |
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General Shipping Information Shipping charges are affected by a variety of factors. For this reason, shipping rates and policies are subject to change without notice. All available shipping options and your exact shipping charges (and any applicable U.S. taxes) will be shown in your Shopping Cart when you check out. Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error. ________________________________________ Shipping Options Standard Shipping: This is the "default" shipper. Usually UPS ground or equivalent, this shipping method is always the least expensive. Please note that these time frames are only estimates (except for shipping methods with a guaranteed delivery time), and apply from the time your order leaves our warehouse, not from the time you place your order. |
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International Shipping Sorry we do not ship International due to the high cost of shipping charges. |
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